customer service
If you have any questions or comments, or if you would like assistance, please contact us.Standard Service: In general, we will usually deliver your order in 3-7 business days. FedEx Shipping charges are as follows:
| $0 - $25: | $6.00 |
| $26 - $50: | $7.00 |
| $51 - $75: | $8.00 |
| $76 - $100: | $9.00 |
| $101 +: | 10% of order total |
Express Service: Upon request, we can ship your order to arrive within 1-2 business days. Please add $15 to above charges for 2-day delivery and $20 for next day delivery. Orders must be received by 2pm EST to ship the same day.
International Shipping: Please contact us for USPS rates.
Return Policy: Due to the nature of our products and to maintain proper hygiene, our products cannot be returned. All products are quality guaranteed and will be replaced upon defect. Damaged Goods, Lost Packages, & Shipping Errors: We will take care of any shipping damages, problems or oversights with your order. Please contact us within 48 hours of order receipt to notify us of the problem. Please save all packaging until instructed to discard. Please note: replacements/refunds will not be granted if these instructions are not followed.
Gift Cards: We offer giftcards for our products in $50 and $100 denominations. They come as a plastic credit card and paper card made from recycled paper along with a copy of our most recent Dirty Baby catalog.
Accepted Payment Forms: We accept Visa, Master Card and American Express credit cards. We also accept checks and money orders for mail orders. Mail orders will ship when payment has cleared our account. Please make check and money orders payable to "Dirt Candles, LLC", the parent company of Dirty Baby. Payment is due upon the time of order.
Order Cancellations: Cancellations are only accepted within 4 hours and/or if we have NOT started processing your order. If we have started processing your order and/or if you request cancellation after 4 hours, regardless of reason, a 25% cancellation/restocking fee will be charged.
Disclaimer: While our products are all natural and suitable for even the most sensitive skin types, we cannot account for all skin types and all allergies (known or unknown). We assume NO liability if any adverse skin reactions occur while using Bath & Body products purchased from us. Please test out on a small portion of the skin prior to use to ensure product safety.
Natural Products: Because our products are all natural, the ingredients can settle and separate if left unused. This will not affect the quality of the product. Just shake or squeeze the product so that ingredients mix together again. Please keep products out of direct sunlight and extreme temperatures. If products do encounter extreme temperatures just store again at room temperature to allow product to get back to normal. Shaking or squeezing the product may be necessary once it has reached room temperature again to restore product integrity. Any questions, please call us and someone will be happy to assist you. The shelf life of our products upon good customer handling should be 6-12 months.